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Terms & Conditions

By registering an account with Mecca Bingo and using our services, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not accept these Terms, please do not use our website or services.

To open a valid account and access our games, users must:

  • Be at least 18 years old;
  • Be located within a country where online gaming is permitted;
  • Provide accurate identification and contact information; and
  • Comply with these Terms.

To create an account, you will need to provide:

  • A valid email address;
  • A unique username and password;
  • Accurate personal details;
  • Proof of identity and age verification; and
  • Compliance with our KYC procedures.

Each user is entitled to only one account on the Mecca Bingo platform. If you create multiple accounts, we may close all related accounts without notice or liability.

You are responsible for maintaining the security and confidentiality of your login credentials. You must not share your account with others, and you must immediately notify us if there is a suspected breach of account security.

To maintain account security:

  • Choose strong passwords and keep them confidential;
  • Never reuse passwords across multiple platforms; and
  • Regularly update your password to ensure ongoing protection.

The following activities are strictly prohibited on the Mecca Bingo platform:

  • Multi-accounting;
  • Collusion with other users for unfair advantage;
  • Tampering with system software, hardware, or RNGs; and
  • Any other actions that may undermine fairness, security, or enjoyment of our games.

Bonuses and promotions are subject to specific terms, including:

  • Wagering requirements;
  • Maximum cash-out limits;
  • Validity periods; and
  • Eligibility for certain promotions based on user behaviour or location.

To prevent unfair advantage or bonuses abuse:

  • Bonuses may be withheld if you breach these Terms or engage in prohibited activities;
  • We reserve the right to review account activity and close related accounts without notice or liability.
  • You must not attempt to redeem multiple bonuses simultaneously, nor exchange non-monetary rewards for cash.

Games on Mecca Bingo operate under standard rules:

  • Rules are designed to promote fair play and responsible enjoyment of our games;
  • You must familiarise yourself with game-specific conditions before playing; and
  • Our RNG systems ensure unpredictable outcomes and fairness in each round or spin.

To process withdrawals, users may be required to provide proof of identity, address, and other documentation as requested by us. We reserve the right to request further verification at any time.

Withdrawal requests will be reviewed by our team within a reasonable timeframe, pending successful validation of user information.

We strive to provide an enjoyable experience, but:

  • Online gaming carries inherent risks;
  • We promote responsible gambling practices through reality-check pop-ups and configurable limits.
  • You must not use our platform for any purpose other than entertainment or leisure; and
  • If you suspect a problem related to addiction or excessive spending, we urge you to contact one of the support services listed on our website.

We respect users' decisions to self-exclude from gaming activities:

  • Self-exclusion requests will be implemented promptly upon receipt;
  • Users who breach these Terms during a self-imposed exclusion period may face account restrictions or closure without notice.
  • Accounts found to have engaged in prohibited activity, including but not limited to colluding with other players for unfair advantage, tampering with the game software or hardware and/or engaging in any behavior that undermines fairness, security or enjoyment of our games will be restricted or closed immediately.

Our platforms utilise Random Number Generators certified by third-party auditors to ensure unpredictability and randomness in each round or spin:

  • Independent testing verifies fairness and randomness;
  • Our RNG systems are regularly reviewed to maintain integrity.
  • In the unlikely event of a dispute, please contact our support team for assistance.

We reserve the right to terminate games or sessions due to unforeseen circumstances:

  • You will be notified promptly if your gameplay is affected;
  • If the interruption causes you financial loss or inconvenience, please contact our support team for guidance.

Mecca Bingo and its affiliates are not liable for:

  • Any direct or indirect losses arising from gaming activities;
  • Losses caused by system failure, hacking, or other security breaches; and
  • Any failures in customer service.

We may revise these Terms at any time without prior notice:

  • Changes will be displayed on our website;
  • You are responsible for checking the updated terms before continuing use.
  • Continued access to our site signifies your agreement with modified Terms, unless otherwise specified by us or you terminate this Agreement.

For questions, support, or issues related to these Terms or gameplay:

  • Please contact our live chat service;
  • Refer to our extensive FAQ section; or
  • Write to us at: Mecca Bingo Ltd., 1/3 London Wall, London EC2M 5TU.

By using our platform and continuing access after notification of changes, users confirm acceptance of updated terms.